EBOX T&Cs
EBOX is a brand and trademark owned and operated by Stomp Distribution LTD in the United Kingdom.
Warranty claims will only be handled through the appropriate channel which is our online form. If you do not supply all of the requested information, your claim may be rejected. Please click here and fill out the warranty enquiry form in full. Stomp Distribution Ltd provides a 30 day parts warranty period from date of original retail purchase of the product.
Stomp Distribution Ltd, ensures that your pit bike or part will be free of parts defects under the following conditions:
Pit bike
Stomp Distribution Ltd provides a 30 day parts only warranty period from date of original retail purchase. Your bike has been supplied in a crate, it is entirely your responsibility to ensure a qualified motorcycle mechanic puts your bike together correctly. Failure to do so will invalidate the warranty supplied with your bike To claim for warranty, you will need a copy of the bike PDI.
Quad
Stomp Distribution Ltd provides a 1 year’s parts only warranty period from date of original retail purchase. Your quad has been supplied in a crate, it is entirely your responsibility to ensure a qualified mechanic puts your bike together correctly. Failure to do so will invalidate the warranty supplied with your bike To claim for warranty, you will need a copy of the quad PDI.
Exclusions
Pit bikes that were not purchased from an authorised Stomp Distribution Ltd dealer, which were/are used for rental purposes, or other commercial use are not covered by any warranty herein. Also excluded from the warranty are, installation of parts not of the Stomp Distribution Ltd make, accident, crash or collision damage, any modifications to original parts, improper maintenance, improper assembly (if not carried out by a Stomp Distribution Ltd authorised dealer) or improper transportation. Improper use i.e. Stomp Distribution Ltd fun bikes are not designed for use on designated motocross, minibike or BMX tracks and therefore failure of components as a result are not covered in any warranty supplied or otherwise implied.
Owners responsibility
The owner is required, to qualify for this warranty, to operate and maintain his/her pit bike according to the guidelines specified in the owner’s manual & PDI sheet (including service schedules), to return the pit bike to an authorised Stomp Distribution Ltd dealer should any warranty issue arise along with proof of purchase and Proof of PDI by a qualified motorcycle Technician.
Limited liability
Stomp Distribution Ltd, offers no other warranty of any kind, whether it be expressed or implied. The consumer assumes all risks when on, near, or around Stomp Distribution Ltd pit bikes. Also excluded from this warranty is any incidental or consequential damages including loss of use. You agree to this warranty when you make a purchase of a Pit Bike from Stomp Distribution Ltd or from any Stomp Distribution Ltd authorised dealer.
Returns
We accept returns for up to 14 days should you decide you do not want your item & it must be returned unopened, fitted or used in any original packaging. We must be informed of damaged items immediately. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a deduction in the refund to cover our costs. Please ensure you package it well & send it back recorded delivery. Please keep any proof of postage. Before attempting to send anything back, please click here and complete and submit the following online returns submission stomp-group.com Once we have received & reviewed your request we will email you with details on how to proceed.
Stomp Distribution Ltd pre orders
Stomp Distribution Ltd affiliated products can sometimes be available to PRE-ORDER prior to new shipments landing.
Pre-order opportunities will be made available once we “Stomp Distribution Ltd” are ensured the products are on route from the manufacturing factory to the designated warehouse.
Pre-order “in stock” dates (e.g. Pre order for late May) are advised to the best of the companies’ ability with information at hand.
Stomp Distribution Ltd cannot be held responsible for any delays to the arrival date that are outside of their control (e.g. shipping delays, customs, couriers etc). But will keep all pre order customers updated with any changes.
Stomp Distribution Ltd will strive to fulfil all outstanding pre-orders as a matter of priority when products are readily available.
In some pre order cases, Stomp Distribution Ltd products will require a NON-REFUNDABLE deposit (e.g. $25) which will be deducted from the final amount of the order. This deposit will secure your chosen product, and Stomp Distribution Ltd will prompt, by email or phone call, when full payment will need to be made.
Due to the popularity of products - If the customer fails to make payment on the remaining full amount within 7 days once prompted, the NON-REFUNDABLE deposit will be forfeited and Stomp Distribution Ltd reserve the right to close the order.